FAQ
Good to know
Where can I park?
To check in, you can stop in the loading zone in front of the hotel. Our reception team will then give you tips on parking in the surrounding area.
When can I check in?
Until when can I check out?
Does Baseler Hof offer luggage storage facilities?
Of course you can store your luggage at the hotel. So you can enjoy Hamburg carefree – even before check-in or after check-out. Please get in touch with the reception team.
What are the breakfast times?
How much does breakfast cost at Baseler Hof?
How long is reception open at Baseler Hof?
Is there room service at the hotel Baseler Hof?
We charge €3.50 as a service fee for breakfast in your room. Please fill out the order card and hang it on your room door by 2 o’clock for room service. During restaurant hours you can order something from the kitchen to your room.
Does Baseler Hof have a charging station for my electric car?
Can I easily reach the hotel Baseler Hof by public transport?
Our hotel is very centrally located in Hamburg. There are various public transportation stations nearby: U Stephansplatz, U Gänsemarkt, Dammtor station and bus stops. Hamburg Central Station is approx. 1.2 kilometers away from Baseler Hof.
Can I buy tickets for public transport at Baseler Hof?
You will receive a free 3-day public transport ticket on arrival. This will keep you mobile in Hamburg city center during your stay.
Are pets allowed in the hotel?
Pets are not allowed in the hotel Baseler Hof.
Is a tourist tax payable for my overnight stay?
The culture and tourism tax is not yet included in our room rates. Since 2023, this has been charged in Hamburg for all overnight stays (private or business) and is calculated according to local rates.
Can I purchase a voucher at Baseler Hof?
You can purchase vouchers via our Kleinhuis voucher store.
Is there WLAN in the hotel Baseler Hof?
WLAN is available throughout the house.
Is the hotel Baseler Hof barrier-free?
We have a stair lift at the Esplanade entrance and elevators in the hotel. Our sanitary facilities are only partially barrier-free.
Does Baseler Hof have suitable rooms for allergy sufferers?
We have allergy-friendly rooms without carpeting and can also provide allergy-friendly bedding if required.
Is it possible to bring dogs?
Unfortunately, you cannot take your faithful friend with you to the Kleinhuis Hotel Baseler Hof.
Is there WLAN in the rooms?
WLAN is available in our rooms and throughout the building.
Are there baby cribs?
We have baby cribs in the hotel. If you need a baby crib, please let us know before your arrival.
Do all rooms have a safe?
Yes, there is a safe in all rooms.
Do all rooms at Baseler Hof have a minibar?
There is no minibar in some rooms. However, you will find chilled drinks around the clock at our Fehlandt Bar, a 24-hour self-service bar.
Is there air conditioning in the rooms?
There is no air conditioning in the rooms. We can provide you with fans if required. Please contact us at reception.
Are there rooms at Baseler Hof that are suitable for wheelchair users?
Our hotel is not barrier-free and therefore only partially accessible for guests with disabilities. Contact us by phone and we will try to find a suitable room for your needs.
Are there any packages that I can book at the hotel Baseler Hof?
Yes, we have put together (seasonal) packages for you.
Are there smoking rooms?
At Baseler Hof there are only non-smoking rooms. On request, you can get a room with a balcony, subject to availability. Smokers will also find a guest balcony on the 6th floor.
I have forgotten something in my room - what is the best way to contact the hotel?
The best thing to do is to write an e-mail to info@baselerhof.de. Please include the number of the room you stayed in.
Does Baseler Hof have rooms with a bathtub?
Depending on the room category, the hotel rooms have bathtubs and showers.
I would like to reserve several rooms for a group, is this possible at Baseler Hof?
You are welcome to send us your group request by e-mail (info@baselerhof.de).
How many meeting rooms are there?
The Baseler Hof has ten conference and event rooms. Three of these rooms are located in the main building and seven in the neighboring Palais Esplanade.
How many people can I host an event with at Baseler Hof?
Our largest room offers space for 200 people. The capacity of the rooms varies depending on the desired seating arrangement. Contact our event office and let us make you an individual offer.
Can I also celebrate my wedding at Baseler Hof?
Our event rooms are also suitable for hosting your dream wedding. Contact our events department.
When is the Kleinhuis' restaurant open?
The Kleinhuis’ restaurant is open Monday to Saturday from 17:00 to 22:30.
Sunday is a day of rest.
When is the wine cellar at Baseler Hof open?
The Kleinhuis’ wine cellar is open Wednesdays to Sundays from 17:00 to 23:30.
Where is the roof terrace located?
The Kleinhuis’ roof terrace is located on the 8th floor of the hotel Baseler Hof. We open the terrace at temperatures from 18 degrees. In cooler weather or rain, the team will welcome you in the wine cellar.
How long is the bar at Baseler Hof open?
The bar in our lobby is open Monday to Saturday from 17:00 to 01:00. Sunday is a day off.
Can I have lunch at Baseler Hof?
Of course! In our bistro in the cozy wine cellar, we offer changing daily specials from Monday to Friday. You are welcome to drop by between 11:30 and 14:30.
Is there a pool at the hotel Baseler Hof?
There is no pool at the hotel Baseler Hof.
When is the sauna open?
The sauna is available to our guests daily from 15:00 to 22:00.
What are the opening hours of the fitness area?
The fitness area is open daily from 6:30 am to 1:00 pm and from 4:00 pm to 11:00 pm.
Is there an extra charge for using the sauna?
Use of the sauna is included for our hotel guests and costs no additional fee.
